OneBeacon is committed to making it easy to do business with us. That includes offering options for paying premiums, like automatic installment payments and online or telephone payments. Read on to learn more about your options, sign up for our electronic funds transfer (EFT) program, and find the answers to some commonly asked questions.

*Please note that this information applies only to OneBeacon businesses that use Direct Billing. The following businesses are excluded:

OneBeacon Accident Group
OneBeacon Entertainment
OneBeacon Professional Insurance

Direct Billing Payment Options

For your convenience, OneBeacon offers several ways to pay your premium.


Payments may be made online after your policy is registered for our customer portal. Once registered and online, select the policy, click on Pay Bill and follow the steps for submitting payment.

Please contact Customer Service with questions regarding online payment at 877.624.7775.

By mail

Send your check, along with the remittance stub, to the address printed on your bill. If you don't have the remittance stub, please write your policy number on your check and mail it to:

OneBeacon Insurance Group
Box 371871
Pittsburgh, PA 15250-7877

By telephone

Call 877.624.7775 between 8 a.m. and 5 p.m. ET Monday - Friday and provide your checking account information to our customer service representative.


The following are answers to frequently asked questions about bill payment options and programs for OneBeacon customers. Contact your local OneBeacon agent or broker for specific questions about your policy.

How can I change my billing address?

To change your billing address, simply contact your OneBeacon agent or broker and request a change.

How much do I owe?

It is very important that you pay at least the MINIMUM DUE shown on your bill. You may pay more than this amount, but paying less may result in your policy's cancellation for nonpayment. If you want to pay your policy in full, please pay the amount shown as NEW BALANCE/payment in full total on your bill.

The balance on your statement reflects your account status as of the bill’s production date. This includes any payments, credits or policy changes since your last premium statement. Any transactions posted after the billing date will appear on your next statement. To obtain your current balance call 877.624.7775 between 8 a.m. and 5 p.m. ET Monday - Friday to speak with a OneBeacon customer service representative.

When is my payment due?

The DUE DATE appears at the top (and bottom) of your bill, and is the date your payment is due to OneBeacon. Remember to allow seven days for mailing and payment processing.

Who should I call if I have a question about my bill?

For questions about your bill, call OneBeacon's automated billing information line anytime at 877.624.7775. To speak with a member of our Customer Service team, call 877.624.7775 between 8 a.m. and 5 p.m. ET Monday - Friday. If you have any questions regarding your policy or coverages, please contact your OneBeacon agent or broker.

Three ways to pay your bill:

laptop iconOnline:

Payments may be made online through our customer portal.
Contact customer service with any questions at 877.624.7775.

mail iconMail:

OneBeacon Insurance Group
Box 371871
Pittsburgh, PA 15250-7877

phone iconTelephone:

Call 877.624.7775
8 a.m. - 5 p.m. ET
Monday - Friday