OneBeacon stands by our promise to provide our agents and policyholders with superior claim service. We recognize how disruptive a loss can be and are committed to making the process as painless as possible. From the initial loss report to claim resolution, our highly dedicated, courteous and experienced claim professionals will guide you every step of the way.

Our team is directed to make contact with our policyholders within 24 hours of receiving your claim. We also conduct timely and thorough claim investigations and aggressively defend our customers against fraudulent and non-meritorious claims. Our mission is not complete until we have provided a timely resolution based on legal requirements, ethical behavior and fairness.

A policy of insurance is a promise to indemnify in the event of a covered loss. The OneBeacon Claims team takes that promise seriously, and is committed to fulfilling our obligations.