The following are answers to frequently asked questions about bill payment options and programs for OneBeacon customers. Contact your local OneBeacon agent for specific questions about your policy.
What options do I have for paying my bill?
You may pay your OneBeacon bill...
Automatically - Make installment payments via OnTime®, our electronic funds transfer program. You select the date you want us to deduct your payment from your checking account and we do the rest. Once you log in, visit the "Pay Your Bill" page to sign up for OnTime®, update your bank account information for your installment payments, and more.
You must log in to sign up online for OnTime®. If you have not yet registered, please click on the Register Now link and fill in the REGISTRATION fields, including your policy number, ID# and access code (you'll find them on your bill) to create your account. If you are a returning policyholder, log in with the email address and password you used to create your account.
Once logged in, click "Pay Your Bill"; when your policy number appears, click "Pay Bill"; at the Pay Your Bill page, click "Click for OnTime® Sign-Up" and provide all of the required information.
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Online - Pay your annual premium or make another one-time payment via eCheck. Personal insurance and small-commercial insurance customers may also pay by credit card.
You must log in to pay online. If you have not yet registered, please click on the Register Now link and fill in the REGISTRATION fields, including your policy number, ID# and access code (you'll find them on your bill) to create your account. If you are a returning policyholder, log in with the email address and password you used to create your account.
Once logged in, click "Pay Your Bill"; when your policy number appears, click "Pay Bill" and follow the steps outlined on the Pay Your Bill pages.
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By mail - Send your check, along with the remittance stub, to the address printed on your bill.
By telephone - Call 1.877.434.3900 between 8 a.m. and 5 p.m. ET Monday - Friday and provide your checking account information to our customer service representative.
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Where can I send my payment?
Please mail payments to the address below. Be certain to include the policy number with your payment to expedite processing.
OneBeacon Insurance Group
Box 371311
Pittsburgh PA 15250-7311
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How can I change my billing address?
To change to your billing address, simply contact your OneBeacon agent and request a change.
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How much do I owe?
It is very important that you pay at least the MINIMUM DUE shown on your bill. You may pay more than this amount, but paying less may result in your policy's cancellation for nonpayment. If you want to pay your policy in full, please pay the amount shown as NEW BALANCE on your bill.
The balance on your statement is accurate as of the bill production date. You can obtain your current balance in several ways:
- Visit the Pay Your Bill page on this site (remember, you must log in to access your account) and look for the Policy Balance amount.
- Call our automated bill information line anytime at 1.877.434.3900.
- Call 1.877.434.3900 between 8 a.m. and 5 p.m. ET Monday - Friday to speak with a OneBeacon customer service representative.
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When is my payment due?
The DUE DATE appears at the top (and bottom) of your bill, and is the date your payment is due to OneBeacon. Remember to allow seven days for mailing and payment processing.
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Who should I call if I have a question about my bill?
For questions about your bill, call OneBeacon's automated billing information line anytime at 1.877.434.3900. To speak with a member of our Customer Service team, call 1.877.434.3900 between 8 a.m. and 5 p.m. ET Monday - Friday. If you have any questions regarding your policy or coverages, please contact your OneBeacon agent.
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Where may I review my recent account activity?
Your recent activity is listed on your bill. This includes any payments, credits, or policy changes since your last premium statement. Any transactions posted after the billing date will appear on your next statement.
To obtain a more current status of your balance prior to your next statement:
- Visit the Pay Your Bill page on this site (remember, you must log in to access your account) and look for the Policy Balance amount; or
- Call our automated bill information line anytime at 1.877.434.3900; or
- Call 1.877.434.3900 between 8 a.m. and 5 p.m. ET Monday - Friday to speak with a OneBeacon customer service representative.
View a sample billing statement
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