We are here for you.

Dealing with COVID-19’s impact on our community is our number one priority. Our focus is on the well-being of our employees and to be there for you–our customers and brokers–when you need us.

To our valued broker partners and insureds:

Navigating these uncertain times is best handled when we work together as a community. Being there for one another is how we’ll support the well-being of family, friends and our businesses during this global crisis. At OneBeacon, we may have changed how we work, but we remain loyal to our priorities – to help people, businesses and society prosper in good times and be resilient in difficult times, such as these.

I am writing today to share our COVID-19 response and affirm our ability and commitment to supporting your needs. Our specific actions are outlined below.

Our Employees

As of mid-March, we have fully pivoted to working from home. We are all available at the same emails and phone numbers, including all of our service operations. Within the company, we are working hard to provide daily updates to ensure we remain connected while working apart. I am proud of the resilience displayed throughout our organization and know that spirit will be demonstrated in all of our interactions with you as well.

Supporting our Brokers

Our front-line underwriters and operations teams are ready and focused on supporting new and renewal business opportunities. There is no change in our product portfolio, appetite or service standards. We additionally encourage you to contact us to solicit input, as you support your customers’ specialized risk management needs. We appreciate your partnership and affirm that we are here and available to collaborate.

Caring for Customers

In addition to recognizing various state mandated moratoriums, we stand ready to help support our customers through appropriate considerations of delayed premium payments due to COVID-19. Please contact your insurance agent or broker, who will contact our underwriters to discuss specific situations. Our service teams and digital resources are available to support customer needs as well. At this time, given our remote workforce, our Claims team encourages digital communications (email, website, mobile app) instead of USPS mail, unless no other option is feasible. Please refer to the contacts below.

None of us can be certain when COVID-19 containment will be accomplished, although we are encouraged by the many actions underway. We are, however, certain that we have a courageous team, backed by a strong organization, to confidently get through this daunting period. We ask you to be supportive, patient and generous over the weeks ahead, and never hesitate to reach out to us if we can be of any help. We are here for you.

Yours in good health,

Michael Miller

President U.S. and Intact Specialty Solutions 

OneBeacon is a subsidiary of Intact Financial Corporation (TSX: IFC), and is backed by the financial strength of Atlantic Specialty Insurance Company, a subsidiary of IFC, rated “A+” (superior) by AM Best.

Caring for our Communities

We are proud that Intact, our parent organization, has committed $2M for COVID-19 relief efforts throughout North America, with $500k targeting U.S. nonprofits. We are donating $200k to Feeding America, the nation’s largest hunger-relief organization. We are also worked with with our employees throughout the country to distribute an additional $300k to support local nonprofit organizations helping those in need through these challenging times.

COVID-19 Resources

Customer Notfications

General Resources

OneBeacon Resources:

 

Claims

Business Inquiries

  • Contacts for our industry experts found here
  • Also, download our OneBeacon Resources mobile app on the App Store or Google Play

Billing

General Inquires